Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
7.6
Location
9.2
Service
8.4
Dining
7.2
Guest reviews
7.6/10
based on 5 reviews
4/5
based on 904 reviews
7.8
7.8/10 based on 2966 reviews
#38 of 71 hotels in Perth based on Tripadvisor
Eric
United Kingdom,
March
2024
7.8/10
The hotel offers a comfortable stay with friendly staff in a great location by the river. Though the rooms were a bit dated with some maintenance issues, the service was excellent, and the dining options were good. The facilities were well-maintained and added to the overall positive experience.
Rooms
7.0
My room was clean and had everything I needed, but it was a bit dated with broken tiles in the bathroom. The view of the river was partially obstructed by the pool on the first level.
Service
9.0
The service was top-notch, with staff being friendly, courteous, and very helpful throughout my stay. They assisted with parking and luggage efficiently.
Location
8.0
The hotel's location was excellent for enjoying a river bike ride and being near a beautiful park and river. Although the rooms were cozy, the overall setting was delightful.
Dining
7.0
The dining experience offered a variety of food options that catered to different preferences, although it didn't quite match the level of a high-end casino dining experience.
Facilities
8.0
The facilities at the hotel were well-kept and provided everything I needed during my stay.
James
United Kingdom,
January
2024
6.8/10
The hotel had some mixed aspects during my stay. The location is fabulous, ideal for exploring the area, but the rooms felt a bit closed in and exposed. The service was excellent in some areas but lacking in others, despite the staff's effort. Dining options were quite extensive but not without drawbacks.
Rooms
6.0
I found one scoop of ice cream in my room, but no spoon was provided. Additionally, the adjoining room was not locked, making me feel both closed in and exposed to neighbors.
Service
7.0
The service at the restaurant desk was excellent, but the compensation for a long wait and the service provided were rude. Despite this, the staff held it together, even with rude customers.
Location
8.0
The location is fabulous, especially in the original Park Royal building overlooking Langley Park to the Swan River. However, it looked a bit tired despite the fantastic views.
Dining
6.0
The breakfast tasted a bit off, and the setup was quite crowded, requiring constant waiting for fresh plates/food. The selection had its limitations, but the homemade jams were a nice touch.
Facilities
7.0
The facilities overall were decent, offering basic amenities to make the stay comfortable.
Thomas
United Kingdom,
December
2023
8.6/10
The hotel room was spacious and comfortable, perfect for our family of four. The service was friendly and accommodating, although a bit rushed during meals. The location was superb, allowing easy access to key attractions. Dining was impressive with a comprehensive spread, but some aspects were lacking. The facilities were well-maintained and convenient.
Rooms
9.0
The room was very big with super comfortable beds, ideal for our family of four.
Service
8.0
The staff were really nice when we arrived and during our stay, but a bit rushed during meals.
Location
10.0
The hotel's location was perfect, close to everything we needed and offering lovely views of the pool and river.
Dining
7.0
The dining experience was particularly impressive with a comprehensive spread and great options, but some areas lacked food replenishment in the buffet.
Facilities
9.0
The hotel offered excellent facilities to fulfill requests and make the stay convenient.
Steve
United Kingdom,
July
2023
8.6/10
I had a great time at the hotel with its amazing view of the Swan River from the room. The room was spacious, clean, and had a nice balcony to enjoy the scenery. The bed was comfortable, and I loved the variety of pillows available. However, the dining experience had a few mishaps. The service was fantastic, and the location was perfect for exploring the city and taking in the beautiful river views.
Rooms
8.0
The room had a good view of the Swan River, was clean, and reasonably sized with a comfortable bed and nice decor. The bathroom was of a good size too.
Service
9.0
The staff were awesome! I especially appreciate the lady in charge of dinner who was incredibly helpful and professional.
Location
10.0
The location was fantastic, overlooking the Swan River and within walking distance to CBD and major attractions like Elizabeth Quay.
Dining
7.0
The dining experience had its moments, but a few mix-ups with orders were a downside. However, the homemade muffins were a hit.
Facilities
9.0
The facilities were great and provided everything I needed for a comfortable stay.
Leigh
United Kingdom,
June
2023
9.0/10
The hotel offers lovely views of the Swan River, with friendly and helpful service, although some areas could use a renovation. The location is unbeatable for accessing sporting events and attractions, with convenient parking options. The dining experience is excellent, with a wide range of tasty options. The facilities are well-maintained and enjoyable.
Rooms
8.0
The rooms down the halls and rooms above had a wonderful view of the Swan River. Could do with a renovation.
Service
9.0
The service, especially from the concierge, front desk staff, and waitress, was really friendly and helpful. They even helped with booking tickets and giving suggestions.
Location
10.0
The location is fantastic, close to the river, parks, and CBD without the hustle and bustle noise. Convenient to Optus Stadium.
Dining
9.0
The dining experience was lovely, with an excellent range of options and a great view of the water.